2009 - 2010

Trimac Transportation Services – Burlington, ON

Customer Service & Pricing Analyst

• Assist senior management in developing the organization’s business plan and analyzing budget variances;
• Create management reports for cost control and profit analysis;
• Examine new business opportunities making recommendations to management;
• Prepare customer presentations including the analysis of multi-million dollar projects and written proposals;
• Analyze customer and financial data to assess business units and prepared recommendations for improvement.

Accomplishments

• Developed pricing for over $100 million in new or renewed business within the past year;
• Developed spreadsheet for generating customer tariffs that reduced response time by more than 50%.

2006 - 2009

Trimac Transportation Services – Burlington, ON

Business Analyst

• Ensured continuous database integrity and investigate problems caused by data and configuration issues for Aspen Retail with over 100,000 annual transactions;
• Performed problem tracing and root cause analysis on various issues;
• Analyzed all business units to ensure optimum staffing and equipment needed to properly service every customer;
• Developed key performance measurement tools for senior management and provided suggestions to improve the measurements;
• Prepared customer reports and coordinate supply disruptions; and
• Developed, tested and implemented new Inventory Management Systems.

Accomplishments

• Decreased dispatch errors due to software/database issues by 86% due to developing and applying new processes;
• Developed and oversaw the implementation plan of third party data into the database.

2003 – 2006

Trimac Transportation Services – Burlington, ON

Load Planner

• Managed all international and inter-regional freight representing $30 million in annual revenue;
• Coordinated business units throughout North America to ensure customer satisfaction and government and safety regulations are observed;
• Collaborated with sales department to verify customer proposals reflect current market conditions while increasing profitability and customer approval ratings;
• Analyzed current traffic patterns in order to increase revenues and decrease costs.

Accomplishments

• Surpassed critical success factors by increasing the quality of earnings;
• Successfully analyzed labour negotiations to help mitigate company costs.

2000-2002

Brock University – St. Catharines, ON

Bachelor of Arts – Popular Culture

Relevant Courses

Mass Media, Communication Research, Communication Theory, Film Studies, Television Studies, Popular Music.

1996 - 2001

Brock University – St. Catharines, ON

Bachelor of Business Administration – Marketing

Relevant Courses

Marketing Management, Advertising, Consumer Behaviour, Marketing Research, Marketing Strategy, Entrepreneurship, Business Strategy.